Privacy Policy
Magic 828
Last updated: 7 April 2026
1. Introduction
1.1. We
are committed to safeguarding the privacy of the users of our App/s.
1.2. This
policy applies where we are acting as the responsible party with respect to the
personal information of such persons; in other words, where we determine the
purposes and means of the processing of that personal information.
1.3. In
this policy, "we", "us" and "our" refer to Magic
828 AM Pty Ltd trading as Magic 828, with registration number 2011/007921/07 . For
more information about us, see Section 14.
2. The
personal information that we collect
2.1. In
this Section 2 we have set out the general categories of personal information
that we process.
2.2. We
may process information enabling us to get in touch with you ("contact
information"). The contact information may include your name,
email address and telephone number. The source of the contact information
is you.
2.3. We
may process your App/s user account information ("account information").
The account information may include your account identifier, name, email
address, account creation and modification dates, App/s settings and marketing
preferences. The primary source of the account information is you,
although some elements of the account information may be generated by our
App/s.
2.4. We
may process your information included in your personal profile on our
App/s ("profile information"). The profile information may
include your name, address, telephone number, email address, profile pictures,
gender, date of birth, location, employment details, income, languages,
relationship status, interests and hobbies, educational details. The source of
the profile information is you.
2.5. We
may process your personal information that are provided in the course of the
use of our services and generated by our services in the course of such use
("service information"). The source of the service information
is you and/or our services.
2.6. We
may process information contained in or relating to any communication that you
send to us or that we send to you ("communication information").
The communication information may include the communication content and
metadata associated with the communication. Our App/s and will generate the
metadata associated with communications made using the contact options.
2.7. We
may process information about your use of our App/s, and services ("usage
information"). The usage information may include your IP address,
geographical location, browser type and version, operating system, referral
source, length of visit, page views and App/s navigation paths, as well as
information about the timing, frequency and pattern of your service use. The
source of the usage information is our analytics tracking system.
2.8. Please
do not supply any other person's personal information to us, unless we prompt
you to do so.
2.9. The
following user information is collected and stored securely in our systems for
as long as you are a member.
· First Name and Surname: This
is stored and referenced to enable personalized communication between ourselves
and you as the user. Provision is made for a username which is editable by you,
that is used in the Messages section of the app as your profile identification.
· Email: This is stored and
referenced to enable a backup means of communication between ourselves and you
as the user. It is also a security measure for ensuring recovery of an account
if your cellular number changes or is lost.
· Address: This is stored and
referenced to ensure that you are a valid member of the neighborhood and are
reachable via respective security companies in the event of a reported matter.
· Phone Number: This is stored
and referenced as the primary means of registering and logging in to the app.
This is the main method of identification and security via OTP delivery and is
required.
· Gender: This field is stored
and referenced to allow personalized communication or offers and is an optional
field.
· Profile image: The option to
upload a profile image is available should you elect to. This image will
display with your username on conversation channels.
2.10. Any form of
media (Images/Video/Audio/Files) shared on the application/website are shared
at your own discretion and made public where in the context to do so, such as
public conversation channels. We reserve the right to remove any content deemed
as inappropriate.
2.11. Subscription
Data: We may collect and process certain information relating to your
in-app subscription status ("Subscription Data"). Subscription Data
may include information such as: the type of subscription plan you have
purchased; the start and end dates of your subscription period; whether or not
you subscription is active, cancelled or expired; and renewal status. All
payments for subscriptions are processed directly by the Apple App Store or
Google Play Store. We do not collect or store your credit card or banking
details. We may receive metadata from the app stores confirming your
subscription activity, which we solely use to manage your access to
subscription-based features within the App. We will not use your
Subscription Data for any purpose other than administering your access to
services, fulfilling contractual obligations, and complying with legal
requirements.
2.12. Promoters Hub Data: If you subscribe to and use the Promoters Hub, we may collect and process personal information necessary to administer your participation. This may include: registration detail (such as name, account and contact details); subscription and credit balance information; details of adverts or promotional campaigns published through the Promoters Hub. Payments for the Promoters Hub subscriptions are processed by the relevant app store. We do not collect or store your payment card information We may use Promoter Data only for the purpose of administering the Promoters Hub, enforcing compliance with our policies, and fulfilling legal or regulatory requirements.
3. Purposes
of processing and legal bases
3.1. In
this Section 3, we have set out the purposes for which we may process personal
information and the legal bases of the processing.
3.2. Operations -
We may process your personal information for the purposes of operating our
App/s and providing our services. The legal basis for this processing is our
legitimate interests, namely the proper administration of our App/s, services
and business.
3.3. Publications -
We may process account information, profile information and/or service
information for the purposes of publishing such information on our App/s and
elsewhere through our services in accordance with your express instructions.
The legal basis for this processing is our legitimate interests, namely the
publication of content in the ordinary course of our operations.
3.4. Relationships
and communications - We may process contact information, account
information and/or communication information for the purposes of managing our
relationships, communicating with you (excluding communicating for the purposes
of direct marketing) by push notification, email, SMS, post, fax and/or
telephone, providing support services and complaint handling. The legal basis
for this processing is our legitimate interests, namely communications with our
App and service users, the maintenance of relationships, and the proper
administration of our App/s services and business.
3.5. Personalisation -
We may process account information, service information and/or usage
information for the purposes of personalising the content and advertisements
that you see on our App/s and through our services to ensure that you only see
material that is relevant to you. The legal basis for this processing is our
legitimate interests, namely offering the best possible experience for our
App/s users and service users.
3.6. Direct
marketing - We may process contact information, account information
and profile information for the purposes of creating, targeting and sending
direct marketing communications by email, SMS, post and/or fax and making
contact by telephone for marketing-related purposes. The legal basis for this
processing is our legitimate interests, namely promoting our business and
communicating marketing messages and offers to our App/s users and service
users.
3.7. Research
and analysis - We may process usage information and/or service
information for the purposes of researching and analysing the use of our App/s
and services, as well as researching and analysing other interactions with our
business. The legal basis for this processing is our legitimate interests,
namely monitoring, supporting, improving and securing our App/s, services and
business generally.
3.8. Record
keeping - We may process your personal information for the purposes of
creating and maintaining our databases, back-up copies of our databases and our
business records generally. The legal basis for this processing is our
legitimate interests, namely ensuring that we have access to all the
information we need to properly and efficiently run our business in accordance
with this policy.
3.9. Security -
We may process your personal information for the purposes of security and the
prevention of fraud and other criminal activity. The legal basis of this
processing is our legitimate interests, namely the protection of our App/s,
services and business, and the protection of others.
3.10. Insurance
and risk management - We may process your personal information where
necessary for the purposes of obtaining or maintaining insurance coverage,
managing risks and/or obtaining professional advice. The legal basis for this
processing is our legitimate interests, namely the proper protection of our
business against risks.
3.11. Legal
claims - We may process your personal information where necessary for
the establishment, exercise or defence of legal claims, whether in court
proceedings or in an administrative or out-of-court procedure. The legal basis
for this processing is our legitimate interests, namely the protection and
assertion of our legal rights, your legal rights and the legal rights of
others.
3.12. Legal
compliance and vital interests - We may also process your personal
information where such processing is necessary for compliance with a legal
obligation to which we are subject or in order to protect your vital interests
or the vital interests of another natural person.
4. Providing
your personal information to others
4.1. We
may disclose your personal information to any member of our group of
companies (this means our subsidiaries, our ultimate holding company and all
its subsidiaries) insofar as reasonably necessary for the purposes, and on the
legal bases, set out in this policy.
4.2. We
may disclose your personal information to our insurers and/or professional
advisers insofar as reasonably necessary for the purposes of obtaining or
maintaining insurance coverage, managing risks, obtaining professional advice.
4.3. We
may disclose personal information to our suppliers or subcontractors
identified below insofar as reasonably necessary. We only share
information with them that is required for the services offered.
4.4. In
addition to the specific disclosures of personal information set out in this
Section 4, we may disclose your personal information where such disclosure is
necessary for compliance with a legal obligation to which we are subject, or in
order to protect your vital interests or the vital interests of another natural
person. We may also disclose your personal information where such disclosure is
necessary for the establishment, exercise, or defence of legal claims, whether
in court proceedings or in an administrative or out-of-court procedure.
5. International
transfers of your personal information
5.1. In
this Section 5, we provide information about the circumstances in which your
personal data may be transferred to countries outside of South
Africa.
5.2. We
and/or our other group companies have offices and/or facilities in South
Africa Transfers to each of these countries will be protected by
appropriate safeguards.
5.3. The
hosting facilities for our App/s are situated in South Africa,
Netherlands, Ireland, United States. Transfers to each of these countries
will be protected by appropriate safeguards.
5.4. You acknowledge that personal information that you submit for publication through our App/s may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal information by others.
6. Retaining
and deleting personal information
6.1. This
Section 6 sets out our data retention policies and procedures, which are
designed to help ensure that we comply with our legal obligations in relation
to the retention and deletion of personal information.
6.2. We
retain your personal information for as long as it is required for the purposes
stated in this Privacy Policy.
6.3. Sometimes,
we may retain your information for longer periods as permitted or required by
law, such as to maintain suppression lists, prevent abuse, if required in
connection with a legal claim or proceeding, to enforce our agreements, for
tax, accounting, or to comply with other legal obligations.
6.4. When
we no longer have a legitimate need to process your information, we will delete
or anonymize your information from our active databases. We will also securely
store the information and isolate it from further processing on backup discs
until deletion is possible.
7. Your
rights
7.1. In
this Section 7, we have listed the rights that you have under data protection
law.
7.2. Your
principal rights under data protection law are:
7.2.1. the
right to access - you can ask for copies of your personal
information;
7.2.2. the
right to request correction, deletion or destruction of your personal
information;
7.2.3. the
right to object when the processing is justified by legitimate
interests of data subject or of the responsible party or when the processing is
for direct marketing purposes;
7.2.4. the
right to not have personal information processed for the purpose of
direct marketing by means of unsolicited electronic communications;
7.2.5. the
right to not be subject, under certain circumstances, to a decision which
results in legal circumstances based solely on the basis of the automated
processing;
7.2.6. the
right to complain to the Regulator - you can complain about
our processing of your personal information; and
7.3. You
may exercise any of your rights in relation to your personal information by
written notice to us, using the contact details set out below.
8. Third-party
websites
8.1. Our
App/s includes hyperlinks to, and details of, third-party websites.
8.2. In
general, we have no control over, and are not responsible for, the privacy
policies and practices of third parties.
9. Personal
data of children
9.1. Our App/s
and services are targeted at persons over the age of 18.
9.2. If
we have reason to believe that we hold personal information of a person under
that age in our databases, we will delete that personal information.
10. Updating
information
10.1. Please
let us know if the personal information that we hold about you needs to be
corrected or updated.
11. Amendments
11.1. We
may update this policy from time to time by publishing a new version on our
website.
11.2. You
should check this page occasionally to ensure you are happy with any changes to
this policy.
11.3. We may notify
you of significant changes to this policy by notice within the App.
12. Our
details
12.1. This App is
owned and operated by Magic 828.
12.2. We are
registered in South Africa under registration number 2011/007921/07 and
our registered office is at 3rd Floor, DBM Gardens, Gold Park, Raapenberg Road, Mowbray, Cape Town, 7700.
12.3. Our principal
place of business is at 3rd Floor, DBM Gardens, Gold Park, Raapenberg Road, Mowbray, Cape Town, 7700.
12.4. You can contact
us:
12.4.1. via the app;
1.1.2. by
email, using info@magic828.co.za;
1.1.3. by
post, to 3rd Floor, DBM Gardens, Gold Park, Raapenberg Road, Mowbray, Cape Town, 7700.
2. Complaints
You may report to the Information Regulator if you are unhappy with how we have
used your Information. Their contact details are as follows:
Address:
The Information Regulator (South
Africa)
33 Hoofd Street
Forum III, 3rd Floor Braampark
P.O Box 31533
Braamfontein, Johannesburg, 2017
Email: complaints.IR@justice.gov.za